Refund & Cancellation Policy

Last updated: 28 August 2026

This Refund & Cancellation Policy explains how billing, trials, cancellations and refunds work for subscriptions to the appsg.ai platform, operated by TKH Global Group, Singapore. It forms part of the Terms of Service. All fees are in Singapore Dollars (SGD) and stated inclusive of 9% GST.

1. Free trial

  • Paid plans begin with a free trial. To start a trial you provide a payment card, which is held on file with our payment processor, Stripe.
  • If you do not cancel before the trial ends, the subscription automatically converts to a paid plan and the card on file is charged for the first billing period.
  • You can cancel at any time during the trial to avoid being charged. No fee is due if you cancel before the trial ends.

2. Recurring billing

Paid subscriptions renew automatically at the start of each billing period (monthly, or annual where selected) and the card on file is charged the then-current fee until the subscription is cancelled. We will treat a successful charge as payment for that full billing period.

3. Refunds

  • No refunds for partial periods. Subscriptions are billed in advance for the full billing period. When you cancel, you keep access until the end of the current paid period, but we do not provide refunds or credits for the unused portion of a period, for partial months, or for periods in which you did not use the Service.
  • Discretionary refunds. We may, at our discretion, issue a refund or credit — for example for a billing error on our side or a duplicate charge. Contact us and we will review the request in good faith.
  • Statutory rights. Nothing in this policy limits any non-excludable rights you may have under Singapore law, including the Consumer Protection (Fair Trading) Act where it applies.
  • No refund on termination for breach. If we suspend or terminate your account for breach of the Terms or Acceptable Use Policy, fees already paid are non-refundable.

4. How to cancel

You can cancel your subscription at any time from your workspace billing settings, or by contacting us at billing@appsg.ai. Cancellation stops future renewals; it takes effect at the end of your current billing period, and you retain access to paid features until then. To avoid a trial converting to a paid plan, cancel before the trial-end date shown in your workspace.

5. What happens to your data after cancellation

  • After cancellation takes effect, your workspace is deactivated and access to agents, channels and the knowledge base ends.
  • We retain your data for a limited grace period to allow reactivation or export, after which Customer data is deleted or returned in accordance with our Data Processing Addendum, except where the law requires us to retain certain records (for example tax and accounting records).
  • You are responsible for exporting any data you wish to keep before the end of the grace period. You may also submit a request via our Data Rights Request page.

6. Changes to this policy

We may update this policy from time to time. When we make material changes we will update the "Last updated" date and, where appropriate, notify you. Your continued use of the Service after an update constitutes acceptance of the revised policy.

7. Contact

Questions about billing, cancellation or refunds can be sent to dpo@appsg.ai, or see the contact details in our Privacy Policy.

Questions about any of this? Talk to us. To ask for a copy of your data, a correction or an erasure, use the data rights request form.