Operations and SOP officer
The person who always knows which document the process is written in.
What this role does
- Answers process questions and surfaces the right standard operating procedure
- Drafts runbooks and checklists from how your team actually works
- Keeps the answer consistent across shifts, sites and new staff
- Flags where a process is missing rather than improvising one
How it is trained
Upload the documents this role would need on its first day: your price list, your policies, your standard procedures, your FAQ. It answers from those and shows which one it used on every reply. Where the answer is not in your material, it says so and hands the conversation to a person rather than filling the gap itself.
How you supervise it
It starts in training, answering only to you. Promote it to supervised and it goes live on your channels with the actions you named held for a human to sign off. Autonomous is a decision you make later, on evidence, and everything it does stays on the audit trail either way.
Hire this role See headcount and pricing
7 days free. Cancel before the trial ends and pay nothing.