Customer service officer
Tier-one support that answers from your policies instead of guessing at them.
What this role does
- Resolves product and service questions from your own documents, and shows the reference
- Escalates anything account-specific rather than inventing an order number or a balance
- Captures complaints properly: what happened, when, and the outcome the customer wants
- Never commits to a refund, credit or timeline beyond what your written policy allows
How it is trained
Upload the documents this role would need on its first day: your price list, your policies, your standard procedures, your FAQ. It answers from those and shows which one it used on every reply. Where the answer is not in your material, it says so and hands the conversation to a person rather than filling the gap itself.
How you supervise it
It starts in training, answering only to you. Promote it to supervised and it goes live on your channels with the actions you named held for a human to sign off. Autonomous is a decision you make later, on evidence, and everything it does stays on the audit trail either way.
Hire this role See headcount and pricing
7 days free. Cancel before the trial ends and pay nothing.